Helpful Information
Customer Support & Product Information
At Honey Bloom Family Gifts, we’re a small business dedicated to providing meaningful, personalized gifts and reliable customer care. We personally handle every inquiry and aim to offer prompt, helpful support.
Please note that during evenings, weekends, and holidays, response times may be slightly delayed. We appreciate your patience and will always follow up as soon as we’re back during business hours.
Customer Service
Honey Bloom Family Gifts
Business Hours:
MONDAY-FRIDAY 9AM-4PM EST
Call or Text: (786) 584-0664
Email: help@honeybloomfamilygifts.com
COMMON ACRYLIC ANSWERS
Why does the acrylic look scratched or unclear?
Our acrylic signs are crystal-clear, with the design printed in reverse on the back. Be sure to completely remove the protective film (blue vinyl or brown paper) from the front before use.
Note: Scratches you see are usually on the film — not the acrylic itself.
Acrylic not fitting into the base?
Due to minor manufacturing variations, the base slot may fit tightly or loosely.
For a tight fit, place the base on a table, hold the acrylic straight, and press down firmly with both hands.
If necessary, gently file the bottom corners of the acrylic using an emery board.
For loose fits, secure the piece with two clear glue dots or small pieces of double-sided tape on the bottom edge.
Cleaning instructions
Use a dry, lint-free cloth only. Avoid liquids or abrasive materials.
LIGHTED BASE INSTRUCTIONS Click Here
Each lighted base includes 7 solid color settings and 3 color-changing modes.
Press the center button once to turn it on.
Continue pressing to cycle through colors or modes.
Note: The base may default to a single color on first use, but all settings are included.
Power Note: A USB wall adapter is required to plug the base into an outlet. If the base doesn't turn on, try a different adapter before assuming it is defective.
Issues With Your Order?
Received the wrong item?
Send a photo of the item to help@honeybloomfamilygifts.com along with your order number or name. A replacement will be sent right away — no return needed. Please include your phone number in case we need to confirm details.
Item arrived damaged or defective?
Email us with a photo and a brief explanation of the issue. We’ll send a replacement immediately — no return required.
Shipping & Delivery Concerns
Delays or lost packages
We understand how frustrating delays can be, especially during holidays. If your package is lost in transit, marked as undeliverable, or returned to sender, we will issue a free replacement. Just email us at help@honeybloomfamilygifts.com with your order number or name.
Address corrections
We ship to the address provided at checkout. If you need to update it, please contact us before your order ships. Addresses entered via Shop Pay, PayPal, or Venmo may auto-fill with outdated info, so double-check before placing your order.
My Tracking Says “Delivered,” But I Haven’t Received My Package
If your order shows as “Delivered,” but you haven’t received it:
Check your mailbox, porch, parcel locker, or building front desk.
Wait 1–2 business days — some carriers mark packages delivered early.
Contact your local post office with your tracking number; they can verify the exact GPS location of the delivery.
Please note: Shipping carriers are responsible for lost or misdelivered packages. We are not liable for stolen items or delivery errors, but we’ll gladly assist you with information needed to file a claim.
Thank you for supporting Honey Bloom Family Gifts. We are honored to serve you and look forward to making your gifting experience special and stress-free.
Customer Service
Honey Bloom Family Gifts
Business Hours:
MONDAY-FRIDAY 9AM-4PM EST
Call or Text: (786) 584-0664
Email: help@honeybloomfamilygifts.com